PEAK Training

Terms & Conditions of Enrolment and Refund Policy

Professional Development Sessions – Face to Face and Webinars  

REFUND POLICY

Face to Face and Webinars:

• If a course is cancelled, we will advise enrolled participants as soon as possible and offer options. If options offered do not meet your requirements you are entitled to a credit or full refund of fees paid. No administrative charges or penalties will apply.
• If an enrolled participant provides at least 24 hours’ notice of cancellation prior to the session commencing a credit or refund of fees paid (less 25% non-refundable administration fee) may apply.
• If an enrolled participant cancels with less than 24 hours’ notice or does not login or attend a course; they will not be eligible to a credit or refund.

CONDITIONS OF ENROLMENT

For Face to Face sessions:

• 24 hours’ notice prior to the session commencing is required to nominate a person other than the name that appears on the original order or enrolment. This is to be done in writing (email accepted)
• Certificates of Attendance will be issued ONLY to the person/s who attended and signed into the session. For webinar sessions:
• Changes to enrolled attendee names will only be accepted if informed prior to the webinar session commencing.
• Please notify PEAK office if there are any changes to participant registration at least 24hrs prior to the webinar. A certificate will not be issued to anyone accessing the session under another person’s username or email account.
• Certificates of Attendance will only be issued to participants who logged into the live webinar, or to who PEAK Training has agreed to give access to a recording.

IMPORTANT: WE DO NOT AMEND NAMES ON CERTIFICATES AFTER THEY HAVE BEEN EMAILED TO PARTICIPANTS. All our prices are in Australian dollars (AUD) and GST free. Phone 02 9779 9999 (Press 2) Email info@peaktraining.edu.au Website www.nswfdc.org.au