PEAK Training

Terms & Conditions of Enrolment and Refund Policy

Professional Development Sessions – Face to Face and Webinars

REFUND POLICY

Face to Face and Webinars:

  • If a course is cancelled, we will advise enrolled participants as soon as possible and offer options. If options offered do not meet your requirements you are entitled to a credit or full refund of fees paid. No administrative charges or penalties will apply.
  • If an enrolled participant provides at least 24 hours’ notice of cancellation prior to the session commencing a credit or refund of fees paid (less 25% non-refundable administration fee) may apply.
  • If an enrolled participant cancels with less than 24 hours’ notice or does not login or attend a course; they will not be eligible to a credit or refund.

CONDITIONS OF ENROLMENT

For Face to Face sessions:

  • 24 hours’ notice prior to the session commencing is required to nominate a person other than the name that appears on the original order or enrolment. This is to be done in writing (email accepted)
  • Certificates of Attendance will be issued ONLY to the person/s who attended and signed into the session. For webinar sessions:
  • Changes to enrolled attendee names will only be accepted if informed prior to the webinar session commencing.
  • Please notify PEAK office if there are any changes to participant registration at least 24hrs prior to the webinar. A certificate will not be issued to anyone accessing the session under another person’s username or email account.
  • Certificates of Attendance will only be issued to participants who logged into the live webinar, or to who PEAK Training has agreed to give access to a recording.

IMPORTANT: WE DO NOT AMEND NAMES ON CERTIFICATES AFTER THEY HAVE BEEN EMAILED TO PARTICIPANTS.

All our prices are in Australian dollars (AUD).

Phone 02 9779 9999 (Press 1)

Email info@peaktraining.edu.au

Website www.peaktraining.edu.au